This site is operated by Parker Knoll Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX.
By using or accessing the Parker Knoll website, you agree to be legally bound by these terms and conditions.
Please note products are not available for sale over the Internet – only through selected stores. Separate terms and conditions apply to purchases made from our stockists.
If you have any comments, problems or questions regarding the products and services featured on this site, please contact us. If you have experienced any technical difficulties please contact us.
Please Note: These terms do not apply to any purchases of Parker Knoll products and services made from our retail stockist stores or websites.
Here’s our small print, we have tried to keep it as short as possible. These are the terms on which we supply products to you, so it is important you read them before you place your order. They tell you who we are, how we’ll provide products to you, how both parties may change or end the contract, what to do if there is a problem and other important information. In the unlikely event of a dispute our intention will be to resolve all matters to the satisfaction of all parties and we will do our best not to make reference to any legalities unless we have to.
1.1 We are PARKER KNOLL UPHOLSTERY LIMITED, a company registered in England and Wales. Our Company Registration number is 1121102 and our registered office is: 1, Hampton Park West, Melksham, Wiltshire. SN12 6GU. Our registered VAT number is 282 837 079.
1.2 If you need to contact us you can do so by telephoning our customer service team on 01773 309509 or emailing us at [email protected].
2.1 After placing an order, you will receive an e-mail from us acknowledging your order, followed by a confirmation email once your order has been reviewed and accepted (Order Confirmation). The contract between us (Contract) will only be formed when we send you this Order Confirmation.
2.2 The Contract will relate only to those products whose order we have confirmed in the Order Confirmation (Products). We will not be obliged to supply any other products which may have been part of your order until the order of such products has been confirmed in a separate Order Confirmation.
2.3 We will assign an order number to your order and tell you what it is in the Order Confirmation. It will help us if you tell us the order number whenever you contact us about your order.
2.4 Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK. Please note that some remote parts of the UK may incur a different delivery charge.
3.1 Your rights when you want to end a Contract will depend whether there is anything wrong with the Products, how we are performing and when you decide to end a Contract:
3.2 To cancel a Contract, you must inform us by email at [email protected] or telephone on 01773 309509. In addition, you must return the Products to us in the same condition in which you received them which means, for the avoidance of doubt and without limitation, that they must be in perfect resalable condition and undamaged in any way. You have a legal obligation to take reasonable care of the Products while they are in your possession.
3.3 Details of this right, and an explanation of how to exercise it, are provided in the Order Confirmation.
4.1 All descriptions of the products on Our Website are correct at the time of publication. Our policy of continuous product development means we reserve the right to amend the specification of products without prior notice in relation to future sales.
4.2 The measurements of the products are as accurate as possible, but are nevertheless approximate. Images of the products on Our Website are for illustrative purposes only and, although we have made every effort to represent the colours as accurately as possible, we cannot guarantee that the colours shown accurately reflect the colour of the products.
4.3 We will endeavour to match the colour and texture of the fabric of your product to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.
4.4 Leather products are made from high quality natural leather and accordingly the colour and texture may not be uniform. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
4.5 It is your responsibility to check that all the details on the order form are correct, including the exact specifications of the products and delivery details.
4.6 Our products are intended solely for domestic use in the UK and we give no guarantees or undertakings in respect of the use of our products for commercial purposes. By agreeing to these terms and conditions, you agree that we are in no way responsible for any non-domestic or commercial use of our products and that you have no rights to cancel this purchase if you are purchasing the Product in a business capacity.
4.7 Product lead times and delivery dates provided on the website and subsequently communicated in any form are estimates and cannot be guaranteed.
5.1 The provisions of this clause apply in addition to your legal consumer rights in relation to faulty or misdescribed goods, which are not affected by the guarantees set out in this clause. For the purpose of this clause the guarantor is Parker Knoll Upholstery Limited, registered address: Hampton Park West, Melksham, Wiltshire. SN12 6GU.
5.2 Parker Knoll sofas and armchairs come with a 25-year frame and frame assembly guarantee from the date of delivery. All motors and mechanisms are guaranteed for 5 years. Seat Foam is covered for 4 years, Springs and Fabrics are covered for 12 months.
All Parker Knoll guarantees cover claims by the first owner of products with normal use, purchased from Our Website and approved stockists only. They do not cover wilful damage caused by abnormal use or storage conditions, accidents, negligence by you or a third party or any commercial or institutional use. Failure to follow the written instructions in the Care Guide or provided with the product will invalidate the claim. Any alterations or repairs carried out without our written permission will also invalidate the claim. We do not recommend or endorse any form of stain protection on our fabrics. Our guarantees do not affect your Statutory Rights.
5.3 Our guarantees are limited to goods sold and retained in mainland United Kingdom and used solely in private residences and not in commercial or rental properties.
5.4 In the event of a claim under guarantee occurring, please contact [email protected] quoting your sales order number, your address, contact details and a summary of the problem with accompanying photos if requested. We will then notify you whether the claim is valid via telephone or e-mail within a reasonable period of time.
5.5 In the event of an accepted claim under guarantee we will endeavour to repair the defective goods, in your home, free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.
5.6 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your legal rights.
5.7 We have a legal duty to supply products that are in conformity with the Contract, and nothing in these terms will affect your legal rights if we fail to do so. In summary, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality and during the expected lifespan of your Product. Your legal rights entitle you to the following remedies: (a) up to 30 days: if your Product is faulty, you’re entitled to a full refund in most cases. (b) up to six months: you’re entitled to a full refund in most cases if the Products cannot be repaired or replaced. (c) up to six years: you may be entitled to some money back if the Product does not last a reasonable length of time. These are subject to certain exceptions.
6.1 The price of any Products will be as quoted on Our Website or, where we have sent you a time-limited promotional offer and you order within that time limit, at the promotional price, in each case except in cases of obvious error. These prices include VAT at the prevailing rate.
6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
6.3 Our website contains a large number of configurable products and options and it is possible that, despite our best efforts, some of the products listed on Our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on Our Website; we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
6.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a pricing error.
6.5 If the rate of VAT changes between your order date and the date we supply the Product(s), we reserve the right to adjust and increase the rate of VAT that you pay (in the event the UK Government has announced an increase to the rate of VAT), unless you have already paid for the Product(s) in full before the change in the rate of VAT takes effect.
7.1 Payment for all Products may be made on Our Website by credit or debit card. We accept payment by Visa and MasterCard.
8.1 Before we deliver your Products, you must have paid for them in full.
8.2 For all furniture orders, our nominated delivery partner will contact you to notify you when your Products are available and will arrange a date for delivery to the address specified by you. We reserve the right to require proof of identification from you when making a delivery to you.
8.3 Our delivery partner will deliver your Products to any UK address.
8.4 You are required to take delivery on the date agreed between us, otherwise we reserve the right to charge you an additional redelivery fee of £100. This payment will be due before redelivery.
8.5 Our delivery partner will provide an estimated delivery time slot 36 hours before delivery. If you subsequently cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you an additional re-delivery fee of £100, in addition to any delivery charge already paid.
8.6 If you are not available to accept the delivery of the Products you can agree a new re-delivery date with our delivery partner, which must be reasonable, and subject to your delivery partner’s availability, and you can treat the Contract as at an end if we do not meet the new delivery deadline.
8.7 If you do not re-arrange delivery or collect the Products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
8.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.
8.9 Our delivery partner will use reasonable endeavours to deliver large items to a room of your choice. The room must be accessible to two delivery people either on the ground floor or via adequate stairs or elevator and without the need for mechanical lifting equipment. Delivery is always subject to the health and safety of the delivery personnel.
8.10 At the time of delivery, the Products will be unpacked and where required assembled. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.
8.11 You are responsible for checking the condition of the Products delivered and must highlight any issues to us upon receipt.
8.12 Your Products will be constructed to the highest possible standards. Should you have any concerns prior to or following delivery please contact us at either [email protected] or telephone 01773 309509.
9.1 The Products will be at your risk and responsibility from the time we deliver the Products to the address you gave us.
9.2 Ownership of the Products will pass to you on delivery or, if later, when we receive full payment of all sums due in respect of the Products, including delivery charges (if any) from you.
10.1 Nothing in this clause 10 affects your legal rights.
10.2 We will refund any money received from you using the same method originally used by you to pay for your purchase. Where the Payment was made by credit or debit card, refunds can only be made to the original card of purchase.
10.3 Where you exercise your right to change your mind and cancel the Contract, the Product must be returned to us in a saleable condition. We will refund to you all monies paid by you in respect of the price of the returned Product but reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or use and/or damage. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the Product back.
10.4 If you end the Contract for any reason, you must return the Products to us. You must either return the Products to us in person or allow us to collect them from you. Please contact customer services at [email protected] or telephone 01773 309509 to arrange collection. If you are exercising your legal right to change your mind, you must return the Products within 14 days of telling us that you wish to end the Contract.
10.5 We will pay the costs of return if the Product(s) are:
in all other circumstances, including where you are exercising your right to change your mind, you must pay the costs of return. If you are responsible for the costs of return and we are collecting the Products from you, we will charge you the direct cost to us of collection.
10.6 If you return a product for any reason other than a change of mind (for instance, you have notified us because you claim that the Product is faulty), we will examine the returned Product and, where we agree that the Product is faulty and have not been able to provide a replacement or repair, we will notify of your refund via telephone or e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty Product. This does not affect your legal remedies for faulty products.
11.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
11.2 Our liability for losses you suffer as a result of us breaking the Contract are strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable result of us breaking the Contract or failing to use reasonable care, but we are not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or, at the time the Contract is made, both you and we knew that it might happen (for example, if you discussed it with us during the sales process).
11.3 Nothing in this clause 11 limits in any way our liability: (a) for death or personal injury caused by our negligence; (b) for defective products under the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; (d) for breach of your legal rights in relation to the Products, including the right to receive products which are as described and match information we provided to you and any sample seen by you, of satisfactory quality and fit for any particular purpose made known to us; or (e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on Our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights. In the event of questions or complaints please email [email protected] or telephone 01773 309509.
13.1 All notices given by you to us must be given to Parker Knoll Upholstery Limited, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, Nottinghamshire, NG17 1BX or emailed to [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on Our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
15.1 We will not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: • Strikes, lock-outs or other industrial action; • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; • Impossibility of the use of public or private telecommunications networks; • The acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any Contract will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
16.1 Nobody else has any rights under this Contract. This Contract is between you and us. No other person will have any right to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.
16.2 We may transfer the Contract to someone else. We may transfer or sub-contract any of our rights or obligations under the Contract to another organisation at any time during the term of the Contract. We will tell you in writing if this happens and we will ensure that this will not affect your rights under the Contract.
16.3 Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything that you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
16.4 If a court finds part of the Contract illegal, the rest continues in force. Each of the paragraphs in these terms operates separately. If any court or competent authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.6 We may amend these terms. We have the right to amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force when you order products from us, unless any change to them is required by law or governmental authority (in which case it will apply to orders previously placed by you), or we notify you of the change to them before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the changes, unless you notify us to the contrary within seven working days of receipt by you of the Products).
16.7 Which laws apply to this Contract and where you may bring legal proceedings. These terms and the Contract are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the courts of England and Wales or, if you live in Scotland, in the courts of either Scotland or England and Wales or, if you live in Northern Ireland, in the courts of either Northern Ireland or England and Wales.
16.8 What to do if you have a complaint. Your views are important to us and if we do not deliver to the high standard of service you should expect, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.
If you have any complaint about the products or service that we have provided,
Please contact [email protected] or telephone 01773 309509 and we will do our best to resolve it.
Our Website is operated by PARKER KNOLL UPHOLSTERY LIMITED, a company registered in England and Wales. Our company registration number is Registered no: 1121102 and our registered office is: 1, Hampton Park West, Melksham, Wiltshire. SN12 6GU. Our registered VAT number is 282 837 079.
Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate for use or available in other locations.
1.1 You may access most areas of Our Website without registering your details with us. The customer account area of Our Website will only be open to you if you register.
1.2 Passwords or any other form of access codes should be treated as confidential and not shared with any other person. If you suspect that your password has been discovered by a third party you should log in to your customer account and reset it as soon as possible.
1.3 We reserve the right to withdraw or amend the service we provide on Our Website without notice. We do not guarantee that Our Website, or any content on it, will always be available or be uninterrupted and will not be liable if for any reason Our Website is unavailable at any time or for any period.
1.4 You are responsible for making all arrangements necessary for you to have access to Our Website. You are also responsible for ensuring that all persons who access Our Website through your internet connection are aware of these terms, and that they comply with them.
1.5 You may only use Our Website for its intended lawful purposes and not for any other purpose.
2.1 We are the owner or the licensee of all intellectual property rights in Our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3.1 We will only process information about you in accordance with our
3.2 Any material downloaded or otherwise obtained through the use of Our Website is at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
4.1 Contracts for the supply of goods or services formed through Our Website or as a result of visits made by you are governed by our Terms and Conditions.
5.1 You may link to Our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
5.2 Where Our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
6.1 You are not permitted to use any registered trade mark found on Our Website without our approval. If you wish to make any use of material on our site other than that set out above, please address your request to [email protected]. A list of the registered trade marks which may be used on Our Website from time to time can be found in Section A.
7.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering Our Website) and any of our group companies and the officers, directors, employees, shareholders and agents of any of them exclude all liability and responsibility for any kind of loss or damage whatsoever that may result to you or any third party in connection with Our Website in any way or in connection with the use, inability to use or the results of use of Our Website, any website linked to Our Website or the material on Our Website or any such sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software or data or other property on account of your access to, use of or browsing Our Website or any websites linked to Our Website or your downloading of any material from Our Website or any websites linked to Our Website.
7.3 If your use of any material on Our Website results in the need for servicing, repair or correction of equipment, software or data, you assume all the costs thereof.
We do not guarantee that Our Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access Our Website. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Website, the server on which Our Website is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this clause 8, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Website will cease immediately.
Although we make reasonable efforts to update the information on Our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on Our Website is accurate, complete or up to date.
In respect of any orders for products you may make in the course of accessing Our Website, we endeavour to display the texture and colour of our products as accurately as possible, however we cannot guarantee that the products displayed on Our Website will match the exact colour displayed on your own computer or monitor. To afford you greater clarity over the texture and colour of the products we offer, please apply directly on our fabrics page (www.parkernoll.co.uk/fabrics) or contact our team at [email protected] to request a sample swatch.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of or reliance on any content displayed on Our Website.
If you have any concerns about material which appears on Our Website, please contact us.
SECTION A: REGISTERED TRADE MARKS
The following are registered UK and EU trade marks of Sofa Brands International Limited:
1.1. We reserve the right to amend the specifications of any product featured on this site.
1.2. The colours of our products are displayed as accurately as possible. However we cannot guarantee your monitor’s display will accurately reflect the colour of the product featured.
1.3. Please note that the motion recliners in the evolution collection are fitted with gliders in place underneath the sofas and chairs. Visit your nearest evolution stockist or contact us for more information.
2.1. All dimensions supplied by us are approximate.
Site Content and Disclaimers
3.1. Every effort is made to ensure the complete accuracy of our website, however some details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible.
3.2. To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
3.3. Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
3.4. We reserve the right to change specifications, colours and materials shown in our brochure and on our website or to withdraw products without prior notice.
4.1. Parker Knoll operates in accordance with the Data Protection Act 1998 (“the Act”).
4.2. Personal data is processed in accordance with this Act.
The website is operated in the UK. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Parker Knoll and you the laws of England and Wales will apply at all times.
All images appearing in the Parker Knoll web site are the exclusive property of Parker Knoll and are protected under the UK and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Parker Knoll. Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is a violation of the UK and International Copyright laws.
All images are copyrighted © 2001-2018 Parker Knoll.
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