Customer Order Update

At Parker Knoll, we have been working hard over recent months to ensure all of our customers receive their new furniture as soon as possible. We recognise lead times are longer than usual, and this is due to the unprecedented increase in demand for furniture. In recent weeks, we have experiences a significant amount of Covid related absence in our supply chain, production and customer service support teams. Sadly, this has had an impact on our ability to make all of our planned orders. Our retailers have been, and continue to be advised of any delays, and will make contact with you if your order is affected. Please accept our apologies for any delays. Our teams are working tirelessly to deliver as many orders as possible. We thank you for your continued patience.

Please see our FAQ section below for help with your order
Who should I contact for an update about my order?

As your contract of sale lies with your retailer, you should contact the retailer from where you purchased your furniture. We are keeping all our retail partners regularly appraised on delivery dates to ensure they can update you.

I have already been waiting some time for my order.

Every Parker Knoll Sofa and Chair is individually handcrafted for you and our lead times reflect the time and care we put into making our furniture.

We are incredibly sorry for the delay and appreciate that you may have already waited some time for your furniture. Thank you for your patience and understanding. Your order is incredibly important to us.


Why is my order delayed?

2021/22 has been an extremely challenging time for the world. Our industry has suffered like many others from the long periods of lockdowns followed by delays created by the interrupted global supply of raw materials, labour shortages as well as components and fabrics.

As you will understand, recent challenges also now include, covid related absence, this compounding with the issues has imposed delays on our supply chain and subsequent production and delivery schedules.

Please contact your retailer for a more detailed update on your order.