Current Vacancies

With a current workforce of over 300 employees based in the East Midlands we are looking to expand our team. If you would like to work for one of the leading consumer furniture brands in the UK and are interested in any of the roles advertised below please send your CV along with a covering letter to the relevant member of HR (detailed on the job description). For information regarding how we collect and use personal information about you during the recruitment process, please refer to our Candidate Privacy Policy.

Position

Order Process Team Leader

We are looking to recruit an Order Process Team Leader to join our Order Process Team. You will be responsible for the management of the Order Processing of all brands at Castlewood.

Key responsibilities will include:

1. Key contact for the running of the order processing ensuring all correspondence is responded within the SLA.

2. Work with the Customer Operations manager to ensure that the workload is completed in an effective manner.

3. Responsible for updating and filling in the reports on progress of orders.

4. Ensuring the query tracker and details are updated. Ensuring a positive customer service journey for the customer.

5. Keep the process documents, discount logs and price list updated in line with business expectations.

6. Monitor performance of the team, working with the Customer Operations Manager on KPIs.

7. Ensure the training of the team.

8. Uniform processes in line with Customer Operations Manager.

 

Deadline for applications is 1 October 2021. CV’s should be submitted to Derrie Eves, HR Administrator, [email protected]

Procurement Coordinator

We are looking to recruit a Procurement Coordinator to join our Planning Department. You will facilitate the procurement of all components to satisfy the requirements of the Weekly Operating Plan adhering to predetermined Company inventory controls and processes.

Key responsibilities will include:

  1. In conjunction with Planning Manager, convert the weekly upholstery plan into a procurement requirement and agree required purchase orders to ensure plan requirements are satisfied, taking into account supplier lead-times, minimum batch quantities and customer sales forecast.
  2. Send agreed purchase orders to suppliers and confirm required dates are achievable.
  3. Overall responsibility for ensuring systems for recording component movements are maintained in a timely and accurate way including matching GRN with PO.
  4. Report any component shortages or quality issues to Planning Manager and Production Manager as appropriate.
  5. Liaise directly with Raw Material Suppliers on any quality issues that arise.
  6. Ensure published Company inventory controls are adhered to.
  7. Ensure supplier adherence against due date reporting any variation to relevant Operational Management.
  8. Coordinate quarterly stock taking routines and publish reports.
  9. Periodically review stock profile identifying and reporting potential obsolescence.

Deadline for applications is 8 October 2021. CV’s should be submitted to Derrie Eves, HR Administrator, [email protected]

Senior Development Upholsterer

We wish to recruit an experienced Development Upholsterer to join the Design and Development team.

As a vital member of the team, you will be responsible for prototyping and producing furniture from the design concept to fully formed furniture, ready for production.

To be successful in this role, you will be an experienced Upholsterer looking to progress their career with product development. You will have an excellent working knowledge of upholstery using leather and a variety of matched and non-matched fabrics.

Reporting to the Development Manager, we are looking for a hard-working, self-motivated person, and you will be required to have a flexible and methodical approach, working on your own initiative and to tight deadlines.

The deadline for applications is Wednesday 15th September 2021.
To apply, please send CV and covering letter to Derrie Eves, HR Administrator, [email protected]

Upholstery Apprentice

We wish to recruit several enthusiastic Upholstery Apprentices. You will be trained in all aspects of upholstery through WEBS structured training programme as well as through on the job training. Upon completing the apprenticeship programme, you will become a fully qualified upholsterer, allowing you to develop a career within Parker knoll.

This role will allow you to learn and develop key skills and techniques to produce a wide range of upholstered furniture and support tasks included in upholstery.

 

Skills and Techniques you may learn include:

  • Working with a large range of materials, including fabrics and leathers
  • Pattern matching fabrics
  • Using a range of trimmings and finishing’s
  • Using a large range of tools and equipment
  • Knowledge and understanding of how to produce pieces of furniture from start to finish
  • The skills and experience to work in a high-quality industry
  • Removing old upholstery and repairing frames before re-upholstering
  • Good health and safety awareness
  • Excellent organisational skills

To be successful in your application, you must be able to demonstrate the ability to work in a busy environment, have good attention to detail, the ability to work as part of a team and have a flexible attitude to work.

CV’s should be submitted to [email protected]

Upholsterer

We are looking to recruit Upholsterers to join our Upholstery Department. As an Upholsterer, you will upholster a variety of sofa frames using a range of fabrics. You will work as part of a piece work team on a track. This role will include an element of manual handling. Pay will be guaranteed for an initial period.

Desired Skills and experience:

– Experience working in a busy factory environment
– Previous experience as an Upholsterer
– Experience using air tools and staple guns
– Previous experience producing piecework
– Keen eye and attention to detail

Benefits:
– Skilled employees retention bonus of £1200
– Refer a friend bonus of £1000

CV’s should be submitted to [email protected]

Customer Support Advisor

We wish to recruit a Customer Support Advisor to join the Customer Support team. You will work closely with the Customer Support Manager and the Customer Support team to provide excellent customer service and product information to our customers, retailers and Area Sales Representatives.

 

Key responsibilities will include:

  1. Deal with email and telephone enquiries ensuring prompt resolution to sales/operations issues pre-despatch in line with the agreed SLAs.
  2. Liaise with planning and operations teams to ensure order requirements are achieved.
  3. Delays are identified and appropriately communicated to the retailer or consumer.
  4. Resolve queries and deal with order tracking, POD’s, and delivery discrepancies.
  5. Ensure cancellations and amendments are actioned promptly.
  6. Update retailer on order progress, ensuring data is aligned with production plans.
  7. Ensure operations are proactive in resolving manufacturing failures and recovery plans.
  8. Ensure appropriate reports and communications are supplied to retailers and consumers for updates on the resolution of issues.

 

To be successful in your application, you will have excellent communication and customer service skills, strong team working abilities and good IT skills.

The deadline for applications is 15th September 2021. CV’s should be submitted to [email protected]

General Labourer

We are currently recruiting for General Labourers across the business. Your duties will include bagging and loading as well as other general operative duties in a busy factory environment.
This role will involve an element of heavy lifting and manual handling.
The ideal candidate would have previous experience in a fast-paced factory/labouring environment.
If you are looking for a stable ongoing position with the potential to go permanent if suitable and reliable then this could be the role for you.
Immediate start and overtime available.

The deadline for applications is 15 September 2021. CV’s should be submitted to Derrie Eves, HR Administrator, [email protected]

Assistant Fabric CAD Operator

We are looking for an individual to join the Design and Development team, assisting in the development of new products by producing fabric, cutting and sewing data.

Key responsibilities will include:

  • Develop a full understanding of the current design and development processes within the business.
  • Work closely with the members of the Development team to ensure new cutting patterns are produced accurately and efficiently.
  • Work closely with the Development Sewing Machinists to produce and maintain sewing specification documents using Coral Draw.
  • Produce cut data by digitising patterns into the Gerber Accumark system, up-sizing and down-sizing digitally to create a full cutting package for each new product as part of its development cycle.
  • Produce fabric markers for computer cutters with the specific aim of achieving high fabric utilisation and accuracy.
  • Work closely with and assist the Development team in ensuring each new product is finished to the highest possible standard.

As a key member of the team, the successful applicant will be required to be flexible and have a methodical approach to work, with the ability to work on their own initiative and to tight deadlines. They will also have excellent communication and IT skills and good organisational and problem-solving skills with exceptional attention to detail.

Previous sewing and/or pattern cutting experience and knowledge of Gerber Accumark and Coral Draw would be an advantage, but full training will be given to the successful candidate.

CV’s should be submitted to Derrie Eves, [email protected]