Current Vacancies

With a current workforce of over 200 employees based in the East Midlands we are looking to expand our team. If you would like to work for one of the leading consumer furniture brands in the UK and are interested in any of the roles advertised below please send your CV along with a covering letter to [email protected]. For information regarding how we collect and use personal information about you during the recruitment process, please refer to our Candidate Privacy Policy.

Position

Key Accounts Coordinator

Key Accounts are looking for an individual to join their team as a Key Accounts Coordinator. You will work closely with the Key Accounts Manager and the Key Accounts team to effectively provide support for John Lewis, The Lounge Co, Furniture Village and Next.

You will be responsible for:
• Dealing with email and telephone enquiries ensuring prompt resolution to sales and service issues.
• Recording complaints and RMA’s and ensuring these are dealt with efficiently and within timescales.
• Acquiring sales orders and clarifying any queries before processing onto the AX system.
• Appointing local upholsterers where necessary through the ISM or Homeserve portal.
• Ordering replacement parts from suppliers and factory ensuring stocks of parts are maintained.
• Liaising with the quality team to ensure regenerated orders are correctly identified.
• Liaising with planning and operations teams to ensure order requirements are achieved.
• Updating retailer on order progress ensuring data is aligned with production plans.
• Ensuring delays are identified and appropriately communicated to the retailer.
• Monitoring performance to production plans against agreed KPI’s.
• Resolving queries and deal with order tracking, POD’s and delivery discrepancies.
• Working closely with the accounts team and actively resolve chargebacks or debit notes.

To succeed in this role, you will have excellent communication skills, strong IT skills and the ability to work effectively within a team.

Deadline for applications is Friday 11 December 2020. CV’s should be submitted to Emma Thrall, Group HR Executive, [email protected]

Customer Support Advisor

We wish to recruit a Customer Support Advisor to join the Customer Support team. You will work closely with the Customer Support Manager and the Customer Support team to provide excellent customer support service and product information to our customers, retailers and Area Sales Representatives.

Your responsibilities will include:
• Managing enquiries relating to the website including brochure and sample requests as well as general enquiries.
• Managing correspondence and enquiries regarding sales orders received via telephone and email.
• Regularly checking the order book and dealing with issues arising.
• Processing Export Orders and Book Export Transport.
• Advising stores of issues with delays in respect of order failures and late dates.
• Liaising with retailers regarding scheduled delivery of outstanding orders.
• Appointing technicians to attend to furniture.
• Ordering replacement parts through AX from suppliers and factory ensuring stocks of parts are maintained where necessary.
• Ensuring repairs are processed onto the AX system with relevant notes within the appropriate timeframe.
• Arranging with retailers and despatch for furniture to be returned for repair at Parker Knoll.
• Raising Collection notes, Return Furniture Inspection Forms and free text credits and free text invoices where appropriate.
• Support the showroom and attend trade shows where required.
• Despatching parts through external companies i.e FedEx, UPS, Royal Mail.
To be successful in your application, you will have excellent communication and customer service skills, strong team working abilities and good IT skills.

Deadline for applications is Friday 11 December 2020. CV’s should be submitted to Emma Thrall, Group HR Executive, [email protected]