Current Vacancies

We are looking to recruit Upholsterers to join our Upholstery Department. As an Upholsterer you will upholster a variety of sofa frames, using a range of fabrics. You will work as part of a piece work team on a track. This role will include an element of manual handling. Pay will be guaranteed for an initial period.

Desired skills and experience:

• Experience working in a busy factory environment
• Previous experience as an Upholsterer
• Experience using air tools and staple guns
• Previous experience producing piece work
• Keen eye and attention to detail

Deadline for applications is Friday 20^th May 2022.  CV’s should be submitted to [email protected]

We are currently recruiting for General Labourers across the business. Your duties will include bagging and loading as well as other general operative duties in a busy factory environment.
This role will involve an element of heavy lifting and manual handling.
The ideal candidate would have previous experience in a fast-paced factory/labouring environment.
If you are looking for a stable ongoing position with the potential to go permanent if suitable and reliable then this could be the role for you.
Immediate start and overtime available.

CV’s should be submitted to Derrie Eves, HR Administrator, [email protected]

We are looking to recruit a Cushion Filler to join our growing Operations Department. Our Cushion Fillers work on piece work production. Pay will be guaranteed for an initial period.

Key responsibilities will include:
Filling and stuffing pre-sewn cushions for customer orders of sofas and chairs.
Working on piece work production.

Desirable skills and experience:
– Ability to work in a high pressure and high-volume environment
– Organised
– Keen eye for detail
– Previous experience working in a similar role

CV’s should be submitted to [email protected]

We are looking for an individual to join our Compliance Department as Compliance, Safety and Environmental Coordinator.

Key Responsibilities and Accountabilities will include:

• FR (Fire Retardant) Due Diligence and general maintenance of FR and physical documentation on an ongoing basis
• Collation of Accident reports and investigations
• Non-conformance database reporting
• QA Reports
• Check all fabric/leather introductions to ensure we possess the correct test results liaising closely with development team.
• Manage COC process
• Produce monthly reports H&S Statistics from information supplied by all managers
• To assist in taking minutes of the Health & Safety meetings and issuing to department heads and placing onto internal notice boards.
• Scan works tickets for the examining and sewing functions on a daily basis
• Order first aid stock for site and arrange training for first aiders as and when required
• Liaison with cleaners to ensure smooth operation on a frequent basis to ensure site is cleanliness is kept to a very high standard.
• Create a continual improvement audit programme for ISO 9001/ 45001 and carry out necessary audits on a monthly basis in all areas. (Training required).
• Updating of all risk assessments within set time limits liaising with management team and operatives to ensure buy in at all levels.
• Create monthly reports for 6s reporting to ensure all areas are covered and monitored
• Create monthly compliance report to highlight any issues and suggestions for improvement

Cv’s should be submitted to [email protected]

We are looking to recruit a Fabric Coordinator to join our Planning Department. You will provide clerical support to ensure sales orders across all brands of the business are processed efficiently and within timescales.

Key responsibilities will include:
• Reviewing planned purchase orders for fabric to decide what needs to be purchased
• Firming planned purchase orders
• Sending purchase orders to suppliers
• Liaise with Accounts on invoice queries
• Maintain dates on purchase orders
• Manage call off orders
• EDI fabric ordering
• Maintaining spreadsheet for cut length orders
• Liaising with planning team on availability of fabrics

Desired skills and experience:
– Excellent attention to detail
– Ability to work to tight deadlines
– Good communication skills
– IT skills including Microsoft Excel.

Deadline for applications is Friday 20th May 2022. To Apply for this role, please submit a CV and Covering letter to Derrie Eves, HR Administrator, [email protected]

We are seeking enthusiastic candidates for the position of Senior Despatch Coordinator to assist the Transport Manager in the smooth running of the Department.

Your main responsibilities will include:

1. To plan transport loads, ensuring loads run out complete and on time.
   Liaising with sales/service to advise on deliveries and collections.
2. Add locations on delivery schedules to assist loading process
3. Update live loads with any daily failures or additions
4. Update RMA spreadsheet with collection dates and print RMA’s
5. Produce paperwork for loads (despatch notes, running sheets barcode scanning)
6. Liaise with drivers – solve driver problems, inform load details
7. Report failures from loads/update failures spreadsheet and re-plan load failures
8. Update transport load delivery planner
9. Input of Stock data
10. Checking and processing of Transport invoices

Deadline for applications is Friday 20^th May 2022. To Apply for this role, please submit a CV and Covering letter to Derrie Eves, HR Administrator, [email protected].

We are looking to recruit an Upholstery Sewing Machinist to join our Sewing Team.

Your role will involve following detailed patterns and work instructions sewing a range of covers for chairs and sofas in fabric ensuring pattern matching and highest quality standards are maintained.

Previous experience in upholstery machining and sewing in a range fabric is preferred.

Candidates must be able to work on their own initiative and to the highest quality standards.

To apply for this position please submit your CV to Derrie Eves, HR Administrator, [email protected]

We are looking to recruit a Quality inspector to join our Operations Department. This is a shop-floor based role that will involve examining the static and motion furniture from Upholstery.

Working within a busy environment, candidates should be highly motivated, conscientious with an eye for detail and committed.

Inspection of furniture must be carried out as the standard operating procedures and training guidelines.

Efficiency is required when working to daily deadlines to prevent furniture from missing delivery schedules.

Heavy lifting may be required.

Desirable skills and experience:

• Previous experience as a furniture quality inspector
• Experience within furniture manufacturing
• Experience in end of line inspection and quality control
• Should have excellent communication skills and be able to work as a team player and also using their own initiative.

To apply please send CV and covering letter to Derrie Eves, HR Administrator, [email protected]

Based at the state-of-the-art Sofa Brands International factory at Castlewood, the Head of Customer Operations is responsible for managing the Customer Service and After Sales teams for leading upholstery brands of Parker Knoll, Duresta and Collins & Hayes.

In this role the key responsibility will be acting as the liaison between the business and external customer groups to deliver services to meet the operational and developmental needs of the company and its retail base.

Key accountabilities will be:

• Developing and implementing a customer service charter and monitoring performance against this.
• Conducting regular reviews of the Company’s B2B performance with leadership teams across the organisation, providing expectations, performance planning, feedback, training, development and performance.
• Continually reviewing and monitoring quality and service performance within the business working with improvement teams to address any areas of weakness.
• Maintaining a customer feedback database ensuring it delivers data on all customer complaints that can be fed back to the wider business and aid product and process improvement.
• Analyse and distribute data to drive quality improvements across the business.
• Act as the Senior liaison between the Commercial and Operational teams.
• Manage and support the Customer Service and After Sales teams to deliver best in class service aligned to Brand values.

To succeed in this role, you will need to have experience of managing customer service teams in a B2B environment, excellent administration skills with the ability to organise and prioritise workload.

In addition, the successful applicant will be able to communicate across all areas of the business and be able to drive through change and business improvements.

In return, you will receive:

• Competitive salary
• Contributory pension scheme with life assurance
• 33 days holiday including bank holidays
• Well-being programmes including our Employee Assistance Scheme and DoctorLine
• Employee Discount Scheme – special offers at leading online and high street retail stores
• Active social and charity committee
• Cycle to work scheme
• Discount on staff purchases

Applications are invited in writing to Emma Thrall, Group HR Executive, [email protected]