FAQs

Please explore our Frequently Asked Questions listed below to find the answer to your query.

 

Frequently Asked Questions

Deliveries
I am worried that my furniture purchase will struggle to get through my door when delivered?

Please ensure you have checked the access of your room ahead of placing and confirming your order. Our delivery partner will deliver and assemble (where required) your furniture to a room of your choice. The room must be accessible to two delivery people either on the ground floor or via adequate stairs or elevator and without the need for mechanical lifting equipment. Delivery is always subject to the health and safety of the delivery personnel.

Click the link below to use our Measuring Guide to check your access.

Measuring Guide

Which company will deliver my new Parker Knoll Furniture?

Your Parker Knoll furniture will be delivered by Wincanton. Wincanton is a nationally respected delivery service provider. Not only will they deliver your furniture to the room of your choice, they’ll make sure it’s securely put together, and remove all packaging – leaving your house nice and tidy.

Are your deliveries Covid secure?

Our delivery partner, Wincanton will be making your delivery contact-free and will not be asking you to sign to accept delivery. Wincanton will instead take a photograph of the item in your home as evidence of delivery. Please support us in maintaining a 2 metre distance from our delivery team. Your delivery men will wear face coverings inside your property and we advise that you do the same during our visit. If your furniture requires assembly, please consider opening a window to improve ventilation within the room and waiting in a different room.

General Queries
I have recently purchased some Parker Knoll furniture and I have a query, what should I do?

If you have a query regarding, or experience a problem with, your furniture, your first point of contact is always the retailer from where you purchased your goods, they will be more than happy to help and advise you in addressing the situation.

Can I buy fabric separately, or in addition to my furniture purchase?

Yes, all of our fabrics can be bought separately. As we do not supply direct, they can be purchased through your local Parker Knoll furniture stockist. If you visit, or contact them with your requirements they will be able to give you a price and place the order.

Do you supply arm caps?

Specially tailored arm caps are available on a wide range of models from our Classic Collection. Please contact your nearest Parker Knoll retailer to place an order.

Do you provide reupholstery services?

Unfortunately this is not a service that we currently offer. We recommend that you use an upholsterer that is affiliated with the Association of Master Upholsterers.

Further details can be found online on their website www.upholsterers.co.uk

We love to see your vintage and recovered Parker Knoll furniture, for the chance to feature on our Instagram feed, use #myparkerknoll and tag us.

Can you change the size of the legs?

All of our legs are made to support the model to which it belongs, therefore altering the height will have an impact on the overall sit and comfort of your Sofa or Chair. For that reason you cannot alter the size of any of our legs.

We do offer different types of legs and wood finishes so you can personalise the look of your Parker Knoll, this varies by model. Our brochure and website list the options available for each model.

Is my sofa fire retardant?

All of our fabrics are tested in line with the fire retardancy regulations. This information can be found on the back of the fabric swatch in store or on the back of any of the free fabric samples that you can order.

Do all sofas come as a single piece?

Whereas most sofas do come as single piece, motion sofas come as either two pieces or three pieces, then are connected together once delivered.

How can I find my nearest Parker Knoll furniture stockist?

Simply go to the “Find a Retailer” icon at the top of our website’s homepage. Then type in your postcode, select and click search, and we will provide you with a list of your 5 nearest Parker Knoll stockists, including Centres of Excellence where you will find a wider range of Parker Knoll products displayed.

Caring for your Sofa
Do you offer advice on how to clean and care for your fabric upholstery?

With a little care and a few tips from us, your furniture should last for years to come.
We offer all of our customers a care booklet which contains all the information you need to ensure your furniture continues to look fabulous.

You can view this here:
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

I think there is a fault with my velvet/chenille sofa?

Velvet and Chenille fabrics have a high pile as a result of a double weaving process. Consequently this pile may cause fabrics to shade, show pressure marks or flatten. These qualities are unavoidable and as such should not be regarded as a fault but instead a unique characteristic of these natural fabrics.

To learn how to care for your upholstery, please read our Care Booklet.
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

I think there is a fault with my leather sofa?

It is important to understand the characteristics of leather when choosing to purchase this type of Sofa or Chair. Leather suites are classic and timeless; the high quality, natural and hard wearing leathers we offer look great and are really easy to care for. It is key to note that leather will move over time, may display traces of the past such as healed scars, insect bites, growth marks and veins. These are all hallmarks of hide and in no way detract from the wearing qualities of leather.

To learn how to care for your upholstery, please read our Care Booklet.
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

Can you supply old interiors and old mechanism parts?

At Parker Knoll we are committed to a culture of continuous improvement and therefore we are constantly reviewing and refining our ranges. For this reason we cannot supply any materials from models or specifications that are no longer in the range.

Fabrics & Upholstery
How do I care for my leather suite?

Dust weekly with a clean soft cloth. Clean quarterly by wiping over with a lukewarm mild solution or pure natural soaping agent, using a damp cloth or soft sponge in a circular motion. If you are using a sponge, work the sponge to achieve a lather; it is better to use the suds to clean with.

Any accidental spills should be mopped up immediately with an absorbent tissue or a soft, clean cloth. Always work from the outside of the spill towards the centre, to prevent it spreading. This is important to avoid a stain. Then follow the ‘soaping’ cleaning procedure.

Never use:- polishes, creams, detergents, leather food, solvents, varnishes, white spirit or stain removers. They will damage the leather beyond repair. We advise that in the event of severe soiling, you should consult your original retailer where you purchased your furniture.

To learn how to care for your upholstery, please read our Care Booklet.
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

How do I care for my velvet/chenille suite?

Brush off any dust with a soft bristled hairbrush or cloth in the direction of the nap. You can vacuum with a specific attachment for velvet or chenille to remove fuzz formed on a fabric. Never use any soaping agents or detergents as this may damage the fabric.

To learn how to care for your upholstery, please read our Care Booklet.
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

Can I buy fabric separately, or in addition to my furniture purchase?

Yes, all of our fabrics can be bought separately. As we do not supply direct, they can be purchased through your local Parker Knoll furniture stockist. If you visit or contact them with your requirements, they will be able to give you a price and place the order.

Are you able to have any fabric on any sofa or chair from the Parker Knoll collection?

We offer a wide range of fabrics and leathers to support all of our Sofa and Chair collections. Most of our fabrics can be used on all models, however, due to the make up or design of some there are a few restrictions. Your retailer can advise you when selecting fabrics.

I think there is a fault with my velvet/chenille sofa?

Velvet and Chenille fabrics have a high pile as a result of a double weaving process. Consequently this pile may cause fabrics to shade, show pressure marks or flatten. These qualities are unavoidable and as such should not be regarded as a fault but instead a unique characteristic of these natural fabrics.

To learn how to care for your upholstery, please read our Care Booklet.
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

I think there is a fault with my leather sofa?

It is important to understand the characteristics of leather when choosing to purchase this type of Sofa or Chair. Leather suites are classic and timeless; the high quality, natural and hard wearing leathers we offer look great and are really easy to care for. It is key to note that leather will move over time, may display traces of the past such as healed scars, insect bites, growth marks and veins. These are all hallmarks of hide and in no way detract from the wearing qualities of leather.

To learn how to care for your upholstery, please read our Care Booklet.
http://www.parkerknoll.co.uk/wp-content/uploads/2019/07/PK-consumer-guide_0415_WEB.pdf

I’m finding it hard to visualise fabrics on my sofa or chair

At Parker Knoll we offer a wide range of fabrics and leathers and understand that selecting the right one can be very difficult. That’s why we are very pleased to have the Parker Knoll ‘Product Customiser’. This function on our website allows you to visualise your chosen fabric on any of our sofa or chair collections upon which it is available.
Simply go to the model of choice, then the ‘Product Customiser’.

Can you provide me with fabric samples?

At Parker Knoll we have a fabulous range of fabrics and leathers. We invite you to order your free fabrics samples to help you visualise and create your perfect Parker Knoll.
To order your free fabrics, simply visit the ‘Fabric’ page on our website. Choose up to eight fabrics, adding them to your Basket as you go along, then fill in your details, and send it to us to process.

Retailers & Parker Knoll Showroom
I would like to book an appointment to visit your showroom

Due to the latest government guidelines are showroom is currently closed for appointments. We are offering Virtual showroom tours, to book an appointment, please visit:

Parker Knoll Showroom

Where is the Parker Knoll showroom?

Our showroom can be found in Long Eaton, Nottinghamshire. It is on the third floor of the Harrington Mills building in Leopold Street, the postcode is NG10 4QE.

Visits are by appointment only, they can be booked via our website http://www.parkerknoll.co.uk/showroom/

Directions: There is a general Visitors Car Park at the far end of Leopold Street on the left. You will see a tall chimney, go round to the other side of its base. There is a glass door in the main mill building, press the buzzer, saying you are there for Parker Knoll. Once let in, use the lift to go up to the 3rd Floor where you will find our showroom.

Can I buy items from your showroom?

Unfortunately you cannot purchase via our showroom, we do not supply direct. This can be done via retailers nationwide stocking a range of Parker Knoll furniture.

Whilst in our showroom you will be able to view and sit on virtually all of our models. Our Showroom Manager will help you choose from the range of options, offering advice on fabrics and leathers, seat interiors and wood finishes.

You will able to take away brochures and fabric samples, as well as information of your nearest stockists, meaning you can easily visit your chosen retailer to make your purchase knowing exactly what you wish to purchase.

Can you tell me where I can find my nearest retailer?

On our website, simply go to Find a Retailer, type in your postcode, select, then click Search, and we will provide you with a list of your 5 nearest Parker Knoll stockists, including Centres of Excellence where you will find a wider range of Parker Knoll products displayed.

Will a Parker Knoll stockist have all your models on display?

Stockists select the models and pieces that they wish to display in their stores from our extensive range, so you will only find their selection.

On our website we do list the models that each retailer stocks. Whilst we try to keep our website list for each store up to date, retailers do make changes to their displays without informing us, therefore we would always recommend phoning the store to check that a model is still on display before travelling.

I cannot find a retailer locally who stocks the model that I wish to view.

Retail stockists of Parker Knoll furniture select their own preferences and number of models to display in their stores from the wide range that is available to them. Therefore, some models will have less distribution and may not be stocked nearby.

Guarantees & Specifications
What guarantees do you offer?

We are very proud to offer a 25 year frame and frame construction guarantee. This also covers integral legs, but not those attached to the main frame.
We also offer;

  • a 5 year guarantee on motors and mechanisms,
  • 4 years on our Premium Comfort Foam or Encore seat interiors,
  • 1 year on fibre fillings,
  • 1 year on springs, and
  • a 1 year guarantee on fabrics and leathers.

To register your guarantee, please visit:

Register your guarantee

Is my guarantee valid?

As long as you purchased your furniture from an approved Parker Knoll stockist, your guarantee will be valid.
Approved Parker Knoll stockists can be found via the Find a Retailer page.

Motion Furniture
Do I need to leave any additional space away from the wall to ensure my recliner furniture can reach full recline?

Our recliner furniture has been developed to require minimal space to recline in order to enhance the space in your room. We do advise that you leave 150mm to ensure your furniture can recline smoothly.
However, we do have three exceptions to this, our Norton, York, and Chatsworth chairs, which need more space than most due to a different recliner action.

On recliner furniture do I have the option of which side the controls are on?

On our Rise & Recline Chairs you can choose to have your handset on either the left or right hand facing side.
However, on other recliner chairs it is always on the left hand facing side, operated by the right hand of the sitter.
Our motion sofas always have motion at both ends, therefore have both a left hand and a right hand facing operation.

Is there a weight limit for motion furniture?

Yes, the weight limit is 140kg/22 stone

Are motion sofas delivered as a single piece?

Motion sofas come as either two pieces or three pieces, depending on the model, then are connected together once delivered.

How long is the guarantee on a motion mechanism?

All of our motion mechanisms carry a 5 Year Warranty.

Still can’t find the answer?

If you still haven’t found an answer to your query, please visit our Contact page, fill in the form, and our customer services team will be happy to help.