LivingProof FAQs

Please explore our Frequently Asked Questions listed below to find the answer to your query.

 

Frequently Asked Questions

General Queries
Where can I buy LivingProof?

LivingProof is available exclusively online.

Click here to discover the entire collection. 

Where are LivingProof sofas made?

LivingProof is handmade in Britain by our team of experts.
Our ranges of sofas and chairs are made and designed by the same craftsmen and women who make Parker Knoll, a leading British brand known for high quality and design.

How does your stain resistant technology work?

All of our sofas and chairs feature our Crypton™ patented technology, meaning our fabrics our ultra-durable and will keep your home safe from spills, stains, odours, and bacteria.

Our breakthrough technology is sealed into every fibre, giving you unapparelled protection against those OOPs moments.

Click here to see the proof.

Does LivingProof protect against bacteria?

Our antimicrobial protection will prevent the spread of bacteria and viruses by more than 95%*

*Standardized test AATCC 100 shows

I'm struggling to visualise the sofa in my chosen fabric

Don’t worry, we have this covered.
Using our product configurator you can select your favourite fabrics for your sofa. Click here to find a model and make it your own.

Our sofas will soon be available to view and experience in our Long Eaton Showroom, sign up to our mailing lists to be the first to know!

What are your sofas filled with?

All of our sofas and chairs come with premium comfort foam seats as standard. This technology has been developed by us to create an ultra-comfy seating experience. It has a foam core, with a super soft topper, that will conform to your body shape, but bounces back and holds its shape. It’s the comfiest we have ever tested!
Our backs are fibre-filled, and foam arms as standard.

What cushions come with my sofa?

All of our sofas come with inclusive scatter cushions in a fabric of your choice. Please refer to the dimensions table on the relevant product page to see what’s included with your purchase.

All scatter cushions are feather-filled with the option to change to fibre if desired.

Can I change the feet on my sofa?

Each LivingProof product comes with the option of wooden or brushed metal legs, with the exception of the Griffin Accent Chair which is wooden only.
For more information on the different styles of legs available, please visit the relevant product page.

Can I order fabric samples?
I have recently purchased a LivingProof sofa and I have a question - who do I contact?

If you purchased your furniture before 20th September 2021, please contact the Furniture Village store from where you purchased your furniture.

How to clean your LivingProof sofa
I have a stain on my sofa - how do I clean it?

Oops! Don’t worry, we make cleaning easy.
Please follow the cleaning instructions provided in your Cleaning Kit. If you don’t have these to hand, click here.

My furniture smells - how do I clean it?

Our Odour Out spray is specifically formulated to eliminate odours instead of
covering them up. This works on everything from pets, smoke, spilled food and more.

To use, simply remove any excess debris and apply the odour remover to the affected area. Wait 10 minutes, rinse with clean water, then blot with a clean, dry towel.

Which Cleaner do I use?

At LivingProof, we make cleaning easy, but when life has been a little tougher on your sofa, you may need to use one of our specialised cleaning solutions.

If you have had an OOPS moment, and need to get a wine, drink, or a food stain out of your sofa, then use our Gold Stain Remover. If the little ones have been up to no good, and you’ve got a crayon or ink stain, our Purple Stain Remover is more suited.

For more information on how to clean, and which stain remover is best to use, click here.

Guarantee
What is covered in my 25 year frame and frame construction guarantee?

You can sit comfortably knowing that we have you covered with a 25 year frame and frame assembly guarantee. This applies to all wood and wooden components of your sofa.

What is covered in my seat interior guarantee?

In the unlikely event that you should experience an issue with your seat interiors within the first 5 years of purchasing your LivingProof sofa or chair, we will work with you and your retailer to repair or replace your furniture. This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.

Deliveries
I am worried that my furniture purchase will struggle to get through my door when delivered?

Please ensure you have checked the access of your room ahead of placing and confirming your order. Our delivery partner will deliver and assemble (where required) your furniture to a room of your choice. The room must be accessible to two delivery people either on the ground floor or via adequate stairs or elevator and without the need for mechanical lifting equipment. Delivery is always subject to the health and safety of the delivery personnel.

Click here to read our Measuring Guide and check your access.

Which company will deliver my new LivingProof Furniture?

Your LivingProof sofa will be delivered by Wincanton. Wincanton is a nationally respected delivery service provider. Not only will they deliver your furniture to the room of your choice, they’ll make sure it’s securely put together, and remove all packaging – leaving your house nice and tidy.

Are your deliveries Covid secure?

Our delivery partner, Wincanton will be making your delivery contact-free and will not be asking you to sign to accept delivery. Wincanton will instead take a photograph of the item in your home as evidence of delivery. Please support us in maintaining a 2 metre distance from our delivery team. Your delivery men will wear face coverings inside your property and we advise that you do the same during our visit. If your furniture requires assembly, please consider opening a window to improve ventilation within the room and waiting in a different room.

Still can’t find the answer?

If you still haven’t found an answer to your query, please visit our Contact page, fill in the form, and our customer services team will be happy to help.